201: Tracking the Impacts of COVID19 on Customer Load Behavior at BC Hydro
Date & Time
Tuesday, May 4, 2021, 1:00 PM - 1:45 PM
Scott Albrechtsen

The Worldwide Pandemic of COVID19, the subsequent lockdowns, and business shutdowns of 2020 caused a drastic shift in customer energy consumption behavior witnessed by utilities throughout North America. Here we examine the shifting baselines, reset assumptions, and the tracking tools utilized to inform upper management & decision makers of dynamic changes in customer load in near-real time.

This session addresses:  

  • AMI data can be utilized quickly & extensively to understand changing customer dynamics in near-real time. 
  • Having an analytics team that can adjust forecasts and transform planned figures is invaluable to understand change in an extremely dynamic environment. 
  • Utilizing self-serve visualization tools & dashboards can greatly aid in the communication of change to utility management given a high degree of urgency. 
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