Join the Customer Analytics Community for t hree mini presentations with Q&A and open discussion on 'Enhancing Your Cu stomer Experience with Analytics and Insights'.
\n\nIn the new era o f customer-centric digital business models\, it takes more insights and an alytics than ever before to craft and drive better customer experiences. T he bar has been raised and the business needs a complete view of the custo mer experience – one that covers every angle of interaction to provide a 3 60-degree view of your customer. During this UAI Community Conversation\, three utilities – Tacoma Public Utilities\, Exelon Utilities\, and Consume rs Energy – will share their customer experience analytics and insights to show how they are enhancing their customer experience\, from developing a customer experience board and working group\, journey mapping and custome r segmentation to design thinking and voice of the customer.
BEGIN:VALARM UID:62383432-3161-4230-a239-323763643136 ACTION:DISPLAY DESCRIPTION:Join the Customer Analytics Community for three mini presentati ons with Q&A and open discussion on 'Enhancing Your Customer Experience wi th Analytics and Insights'.\n\nIn the new era of customer-centric digital business models\, it takes more insights and analytics than ever before to craft and drive better customer experiences. The bar has been raised and the business needs a complete view of the customer experience – one that c overs every angle of interaction to provide a 360-degree view of your cust omer. During this UAI Community Conversation\, three utilities – Tacoma Pu blic Utilities\, Exelon Utilities\, and Consumers Energy – will share thei r customer experience analytics and insights to show how they are enhancin g their customer experience\, from developing a customer experience board and working group\, journey mapping and customer segmentation to design th inking and voice of the customer. TRIGGER:-PT15M END:VALARM END:VEVENT END:VCALENDAR