Date & Time
Wednesday, April 10, 2024, 2:00 PM - 3:00 PM
301: How Utilities Are Combining Enhanced Data, Analytics and Feedback to Improve Operations and Deliver Stellar Customer Service

Today’s utilities are managing a growing stream of operational data and ever-changing relationships with their customers. In addition to the new technologies required to keep pace with delivery, maintenance and enhancements the promise of efficiency has a direct impact on customer service. Redefining what it means to be an intelligent provider is mission critical to prevent the potential for significant revenue loss.

This robust panel discussion will unite perspectives on data and the consumer voice to explore the many ways to gather information from multiple sources and create actionable insights. The conversation will explore critical steps to optimizing the value of intelligence to solve for unique challenges and opportunities including but not limited to:

  • Data collection
  • Information analytics
  • Building plans based on actionable insights
Real-World Applications of Analytics
Sponsored by: